Securus Monitoring Solutions
Securus wanted to improve both the user experience (UX) and user interface (UI) of both their internal and external software and mobile applications. I established and utilized a repeatable UX framework to be leveraged by business, product, design and development teams. To support UI efforts, I created and built a UI design system to enable consistent experiences and faster deployments. In addition, the consulting services I provided focused on educating and building the capabilities of team members through collaborative active engagements
Results:
Business, product and development teams were better aligned on product strategy - resulting in faster deployments of validated features and functionalities.
Customer satisfaction of product releases increased.